So I'm pretty sure it was the monitor plus Windows 10 scaling the fonts by 200% that caused the issue as the user had plotted numerous times (with an older machine) without issues, but started experiencing this issue where the fonts were printing half-size with her new system. no settings changed in either plot dialog box for 2017/2018 Revit. once I disconnected that 4k monitor, the PDF and the printer plots came out perfectly. after checking fonts and switching to a non custom font (fonts installed are ok / no errors, switching fonts resulted in the same scaling issue), decided on a whim to try and disconnect the 4K monitor (she had one monitor that was 4k, the other two are 1920x10x1200, I think), the 4k had the setting windows recommended scaling of fonts up by 200%). the user had plotted something correctly before she switched to a new computer and started experiencing the font issue immediately with both of her Revit 20 projects.
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